Error Report Every Time Closing Microsoft Teams On Mac Os

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Welcome to the Microsoft Teams community! Our community is stronger because you joined. Please share your knowledge and experience, explore our resources, and learn new and compelling ways to collaborate with Microsoft Teams from our community experts. Re: Teams Keeps Closing / Crashing on Mac Tanner - they may do, but perhaps the app is not running as admin, so OS X will usually prompt for upgraded rights to do something and the script background process cannot do so. 2017-2-1  Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

There are three types of log files automatically produced by the client that can be leveraged to assist in troubleshooting Microsoft Teams.

  • Debug logs

  • Media logs

  • Desktop logs

When creating a support request with Microsoft Support, the support engineer will require the debug logs. Having these logs on hand before creating the support request will allow Microsoft to quickly start troubleshooting the problem. Media or desktop logs are only required if requested by Microsoft.

The following table outlines the various clients, and their associated logs. Log files are stored in locations specific to the client and operating system.

ClientDebugDesktopMedia
WebX--
WindowsXXX
Mac OSXXXX
iOS---
Android---

For a complete list of supported operating systems and browsers, see Get clients for Microsoft Teams.

Debug logs

These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.

Debug logs show the following data flows:

  • Login

  • Connection requests to middle tier services

  • Call/conversation

The debug logs are produced using the following OS specific methods:

  • Windows:

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    Keyboard shortcut: Ctrl + Alt + Shift + 1

  • Mac OSX:

    Keyboard shortcut: Option + Command + Shift+1

The debug logs are automatically downloaded to the following folders.

  • Windows: %userprofile%Downloads

  • Mac OSX: Downloads

  • Browser: You will be prompted to save the debug log to default save location

Media Logs

Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected by Microsoft. The following table outlines the log location.

ClientLocation
Windows%appdata%MicrosoftTeamsmedia-stack*.blog
%appdata%MicrosoftTeamsskylib*.blog
%appdata%MicrosoftTeamsmedia-stack*.etl
Mac OSX~/Library/Application Support/Microsoft/Teams/media-stack/*.blog
~/Library/Application Support/Microsoft/Teams/skylib/*.blog

Desktop logs

Desktop logs, also known as bootstrapper logs, contains log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text based and can be read using any text based editor in a top down format.

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Windows:

Error
  1. Right-click the Microsoft Teams icon in your application tray, select Get Logs

Mac OsX:

  1. Choosing Get Logs from the Help pull-down menu
ClientLocation
Windows%appdata%MicrosoftTeamslogs.txt
Mac OSX~/Library/Application Support/Microsoft/Teams/logs.txt
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As an admin, you can manage devices used with Teams in your organization from the Microsoft Teams admin center. You can view and manage the device inventory for your organization and do tasks such as update, restart, and monitor diagnostics for devices. You can also create and assign configuration profiles to a device or groups of devices.

Microsoft Teams Office 365 Login

What devices can you manage?

Error Report Every Time Closing Microsoft Teams On Mac Os 10

You can manage any device that's certified for, and enrolled in, Teams. A device is automatically enrolled the first time a user signs in to Teams on the device. For a list of certified devices that can be managed, see:

Error Report Every Time Closing Microsoft Teams On Mac Os 11

  • Collaboration bars

Devices are managed in the Microsoft Teams admin center under Devices in the left navigation.

Note

If you have Microsoft Intune, devices are automatically enrolled in Intune. After a device is enrolled, device compliance is confirmed and conditional access policies are applied to the device.

Manage phones and collaboration bars in Teams

Even though phones and collaboration bars are managed the same in the Microsoft Teams admin center, they have their own respective sections in the left navigation under Devices. This lets you manage each type of device separately.

Download Microsoft Teams

From here, you can view and manage phones and collaboration bars enrolled in Teams in your organization. Information that you'll see for each device includes device name, manufacturer, model, user, status, action, last seen, and history. You can customize the view to show the information that fits your needs.

Here's some examples of how you can manage Teams devices in your organization.

To do this..Do this
Change device informationSelect a device > Edit. You can edit details such as device name, asset tag, and add notes.
Manage software updatesSelect a device > Update. You can view the list of software and firmware updates available for the device and choose the updates to install.
Restart a deviceSelect a device > Restart.
View device historySelect a device > History. You can view the update history for the device.
View diagnosticsSelect a device > Diagnostics.

Use configuration profiles in Teams

Use configuration profiles to manage settings and features for Teams devices in your organization. You can create or upload configuration profiles to include settings and features you want to enable or disable and then assign a profile to a device or groups of devices.

Create a configuration profile

  1. In the left navigation, go to Devices > Configuration profiles.
  2. Click Add.
  3. Enter a name for the profile and if you want, add a friendly description.
  4. Specify the settings you want for the profile, and then click Save.

Microsoft

Assign a configuration profile

  1. In the left navigation, go to Devices > Configuration profiles.
  2. Select the Configuration profile you want to assign, and then click Assign to device.
  3. In the Assign devices to a configuration profile pane, search for and select the devices you want to assign.
  4. Click Save.