Microsoft Word Crashing Mac 2018

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Summary

After installing the March 13, 2018, update for Word 2016 (KB4011730), you may not be able to open or save Word documents. This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI).

Does your Word document keep freezing and crashing all the time? If you have this kind of trouble, this article will guide you to fix the frozen Word docunment with effective solutions. Follow the solutions below and fix the frozen Microsoft Word document.

Workable SolutionsStep-by-step Troubleshooting
Fix 1. Disable COM Add-insPress Windows + R keys and type: winword.exe /a and hit Enter to open MS Word without plugins..Full steps
Fix 2. Repair Office installationManually repair Office installation with programs and features or use a third-party word repair tool..Full steps
Fix 3. Repair corrupted template Close Word > go to Start > Run > Type %appdata%microsofttemplates > Enter..Full steps
Fix 4. Run Word in Safe ModePress Windows + R keys, type: word /safe, and hit Enter. Check if you can open the Word application..Full steps
Fix 5. Reinstall MS OfficeOpen Control Panel, click 'Program and Features', then select Microsoft Office. Click 'Uninstall'..Full steps

May 09, 2018  In this video, you’ll learn more about recovering unsaved documents in Microsoft Word. Visit https://www.gcflearnfree.org/word-tips/recover-unsaved-documents. Microsoft Word keeps crashing I can open Microsoft word and work in it, but when I try to expand the document to full screen or part of the screen. It crash on me. Mar 19, 2020  Make sure your Mac has a working internet connection, then: 1. Update Mac OS X. Open the App store and click on the Updates button. Install the updates. After, in any Office application go to the Help menu and choose Check for Updates to launch the AutoUpdate app. Let AutoUpdate install updates and then restart your Mac. May 08, 2018 Microsoft released the following security and nonsecurity updates for Office in May 2018. These updates are intended to help our customers keep their computers up-to-date. We recommend that you install all updates that apply to you. Fixes or workarounds for recent issues in Word for Windows. 2018, update for Word 2016. Microsoft Office 2013 users who have Click-to-Run version installed in. Try this: Make sure your PC is connected to the Internet. If Update Options is missing and there's only the About button, you either have a volume license install or your company is using Group Policy to manage Office updates. Try Microsoft Update or contact your company help desk. To download an update manually, see Office Updates. If you would like to update Office but can't.

Microsoft Word Keeps Freezing, Not Responding

'I am using Windows 10 with the latest updates installed for both OS and office suite. My Microsoft 2016 works well all the time. However, when I used Word 2016, it kept freezing and crashing!

I opened my coursework in Word 2016. After 10 minutes' working, the Word file froze, saying 'not responding'. Is there anybody that can help me get out of this situation?'

Before you start dealing with the Word document freezing problem, you'd better learn what has lead to the freezing problem. Here are possible causes:

  • Damage to MS Office settings or installation - the main cause of Word application crash/freezing while opening DOC file in Word
  • Presence of third-party add-ins in Word program - a common cause that may results in freezing of Word on startup
  • Software conflicts in the Windows while editing any document in Word tool can affect the application and makes it unresponsive or freeze
  • Malware intrusion incorrect installation of Word program, the presence of bad sectors in the location where Word program and documents are saved, abnormal termination of Word, etc can all bring on freezing of MS Word documents

Knowing the exact causes of why the Word document keeps freezing will effectively help to find the right solution and make Word work again. Check the provided methods below to bring your Microsoft Word back to life immediately:

Part 1. Fix the Frozen Microsoft Word Document (5 Fixes)

This part includes 5 verified solutions that are able to assist you in fixing frozen Word:

Method 1. Disable COM Add-ins in Microsoft Office

Step 1. Press Windows + R keys and type: winword.exe /aKeyboard shortcut for paste microsoft word mac. and hit Enter to open MS Word without plugins.

Step 2. Click 'File' > 'Options' > 'Add-Ins'.

Step 3. Click 'Manage' and select COM Add-ins, click 'Go' to uncheck the problematic ones and click 'OK' to confirm.

After this, restart Word to check if the issue has been resolved.

Method 2. Repair Office Installation

To repair the frozen Word, you have two options to repair the Office installation: 1. Manually repair Office; 2. Use a third-party Office repair tool.

Select either option to repair your MS Office and make the Word application to work again.

Option 1. Manually Repair Office Installation with Programs and Features

Step 1. Open Control Panel, click 'Programs and Features', locate and select your Microsoft Office.

Step 2. Click 'Change' in the top menu.

Step 3. Click 'Repair' and then 'Continue' on the pop-up window.

For Newer versions of Microsoft Office users, choose 'Online Repair'or 'Quick Repair' and click 'Repair'.

Step 4. Wait for the repair process to finish and restart your computer.

After this, restart Word application to see if you can create or edit a document file.

Option 2. Use A Thrid-Party Word Repair Tool

To instead of the manual method, you can also search the Word repair or Office repair tool online.

You'll find multiple types of repairing tools available to provide Office repairing service, making Word application work again.

Method 3. Repair or Replace the Corrupted Normal.dot Global Template File

# 1. Repair Corrupted Template

Close Word -> Go to Start -> Run -> Type %appdata%microsofttemplates -> Enter -> browse for Normal.dotm file and rename it as oldNormal.dotm and reload Word.

# 2. Replace Normal.dot Global Template File

Step 1. Press Windows + X and select 'Command Prompt (Admin)'.

Sign in if the program requires administrator permission.

Step 2. Enter the command below and hit Enter:

Step 3. Wait for the command to finish and exit Command Prompt.

Method 4. Run Office Word in Safe Mode

Step 1. Press Windows + R keys, and type: word /safe. Hit Enter to launch Microsoft Office into Safe Mode.

Step 2. Check if you can open the Word application or create a new file in Word.

If yes, the problem got resolved. If not, continue with the following steps.

Step 3. Open Word, go to 'File' and select 'Options'.

Step 4. Click 'Advanced', scroll down to Show Document Content, and select 'Show picture placeholders'. Click 'OK' to save the changes.

After this, restart MS Office. Check if you can run Word and edit files again.

Method 5. Uninstall and Reinstall MS Office

Note: Make sure that your activation key can be used twice before taking the below steps. Find your serial key and save it in a text document.

Step 1. Open Control Panel, click 'Program and Features', then locate and select Microsoft Office.

Step 2. Click 'Uninstall' in the top menu.

Step 3. Re-install Microsoft Office on your PC and activate it with your serial key.

If your old key fails to activate the newly installed MS Office, please contact the Microsoft support team for help.

Part 2. Recover Lost or Saved Word Document

If your freezing Word document gets lost after you have tried the 5 solutions above, you can try data recovery software or use its AutoRecover feature in Microsoft Office to restore your lost files with simple clicks.

# 1. Restore Lost Word with File Recovery Software

Applies to: Recover disappeared or lost files (saved on local PC) due to frozen Word application or other errors.

First, Download and install reliable file recovery software, such as EaseUS Data Recovery Wizard, on your PC.

Next, go through the next 3-step tutorial to bring lost Word documents back:

Step 1. Choose the Word file location.

Do you know where you lost Word files? Choose the hard disk drive or a specific folder and click the San button. If it's on a USB flash drive or SD card, take one more step to connect it to your computer.

Step 2. Scan all lost data.

The software will start immediately scanning all lost data on the selected drive, and you'll see more and more data showing up in the scan results. After the scan, use the quickest way to the wanted Word documents by choosing 'Documents' from the drop-down list in 'Filter'.

Step 3. Select Word files and recover.

You're allowed to preview a Word file if you have Microsoft Word application installed on your computer. Finally, select the desired documents and click 'Recover'.

# 2. Recover Unsaved Word File

Microsoft Office contains an AutoRecover feature which will automatically save the temporary file of an editing document to a local folder on your computer.

Only if you have enabled the Auto-Save option, you can effectively retrieve the Word file which got closed without saving:

For Windows users, refer to this link and recover unsaved Word documents.

If you use a Mac computer, please follow this link and recover lost Word documents on Mac.

Bonus Tips to Backup and Protect Word File

If you are looking for a direct solution to fix the Word freezing issue, you can stop here. You've finished all the tasks.

If you prefer a comprehensive plan to protect important and valuable Word documents, it's smart of you to follow below tips and create a full backup plan for MS Office Word:

# 1. Set Automatic Backup Plan for Saved Word and Other Files

Applies to: Back up saved Word file on your local drive.

Reliable file backup software like EaseUS Todo Backup can help you effectively back up important Word files on a local drive with ease.

By setting an automatic backup plan to an external USB or a local drive, all your saved Word, Excel, PowerPoint, images, videos, emails, etc., will be fully protected.

# 2. Enable Auto-Save Feature to Protect Editing Word Documents

Applies to: Autosave the editing Word document.

Step 1. Open MS Word application and create a new file, click 'File' > 'Option'.

Step 2. Click 'Save' and check the below two boxes:

  • 'Save AutoRecover information every * munites' (set a time for autosave - every 2 or 5 minutes will be good)
  • 'Keep the last autosaved version if I close without saving'

Step 3. Click 'OK'to confirm.

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Microsoft Word Crashing Mac 2018 Release

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article describes how to identify a damaged document in Word 2007 and later versions. Additionally, this article includes steps that explain how to recover the text and data that is contained in a document after you have identified the document as damaged.

This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.

Update Microsoft Office and Windows

Many software issues can be resolved by updating the Microsoft Office and Windows programs.

A damaged document or a software issue?

A Word document can become corrupted for several reasons that will prevent you from opening it. This behavior may be related to damage to the document or to the template on which the document is based. This behavior might include the following:

  • Repeatedly renumbers the existing pages in the document
  • Repeatedly redoes the page breaks in the document
  • Incorrect document layout and formatting
  • Unreadable characters on the screen
  • Error messages during processing
  • A computer that stops responding when you open the file
  • Any other unexpected behavior that cannot be attributed to the typical operation of the program

Sometimes, this behavior can be caused by factors other than document damage. It is important to determine whether the document is damaged or whether the problem is a software issue. To eliminate these other factors, follow these steps:

  1. Look for similar behavior in other documents. Try to open other Word documents to see whether the same problem occurs. If they open correctly, then the problem might be with the Word document.
  2. Look for similar behavior in other Microsoft Office programs. If this is the case, then the issue might be with another application or the operating system.

If any of these steps indicate that the problem is not in the document, you will then have to troubleshoot Word, the Office suite, or the operating system that is running on the computer.

Troubleshooting steps to try if the damaged document does not open

Try the methods in the order given. If one does not work for you, try the next one.

Method 1: Open the damaged document in draft mode without updating links

Step 1: Configure Word

  1. Start Word.
  2. On the View tab, select Draft in the Views group.
  3. Select the File Menu, and then Options, and then Advanced.
  4. In the Show document content section, select Use draft font in Draft and Outline views and Show picture placeholders.
  5. Scroll down to the General section, clear the check box Update automatic links at open, select OK, and then close Word.

Step 2: Open the damaged document

  1. Start Word.
  2. Select the File Menu, and then select Open.
  3. Select the damaged document, and then select Open.

If you can open the document, close the document and then reopen it by using method 6, and repair the document. Otherwise go to method 2.

Method 2: Insert the document as a file in a new document

Step 1: Create a new blank document

  1. Select the File Menu, and then select New.

  2. Select Blank document, and then select Create.

    Note

    You might have to reapply some formatting to the last section of the new document.

Step 2: Insert the damaged document into the new document

  1. On the Insert tab, select Insert Object, and then select Text From File.

  2. In the Insert File dialog box, locate and then select the damaged document. Then, select Insert.

    Note

    You might have to reapply some formatting to the last section of the new document.

Method 3: Create a link to the damaged document

Step 1: Create blank document

  1. In Word, select the File Menu, and then select New.
  2. Select Blank document, and then select Create.
  3. In the new document, type 'This is a test.'
  4. Select the File Menu, and then select Save.
  5. Type 'Rescue link,' and then select Save.

Step 2: Create link

  1. Select the text you typed in step 1-3.
  2. On the Home tab, select Copy in the Clipboard group.
  3. Select the File Menu, and then select New.
  4. Select Blank document, and then select Create.
  5. On the Home tab, select the arrow on the Paste button in the Clipboard group, and then select Paste Special.
  6. Select Paste link, select Formatted Text (RTF).
  7. Select OK.

Step 3: Change the link to the damaged document

  1. Right-click the linked text in the document, point to Linked Document Object, and then select Links.

  2. In the Links dialog box, select the file name of the linked document, and then select Change Source.

  3. In the Change Source dialog box, select the document that you cannot open, and then select Open.

  4. Select OK to close the Links dialog box.

    Note

    The information from the damaged document will appear if there was any recoverable data or text.

  5. Right-click the linked text, point to Linked Document Object, and then select Links.

  6. In the Links dialog box, select Break Link.

  7. When you receive the following message, select Yes: Are you sure you want to break the selected links?

Method 4: Use the 'Recover Text from Any File' converter

Note

The 'Recover Text from Any File' converter has limitations. For example, document formatting is lost. Additionally, graphics, fields, drawing objects, and any other items that are not text are lost. However, field text, headers, footers, footnotes, and endnotes are retained as simple text.

  1. In Word, select the File Menu, and then select Open.
  2. In the Files of type box, select Recover Text from Any File(.).
  3. Select the document from which you want to recover the text.
  4. Select Open.

After the document is recovered by using the 'Recover Text from Any File' converter, there is some binary data text that is not converted. This text is primarily at the start and end of the document. You must delete this binary data text before you save the file as a Word document.

Note

If you are using Word 2007 and there is not a file button in the User Interface, choose the Office Button and follow the directions when necessary.

Troubleshooting steps to try if you can open the damaged document

Method 1: Copy everything except the last paragraph mark to a new document

Step 1: Create a new document

  1. In Word, select File on the Ribbon, and then select New.
  2. Select Blank document, and then select Create.

Step 2: Open the damaged document

  1. Select File on the Ribbon, and then select Open.
  2. Select the damaged document, and then select Open.

Step 3: Copy the contents of document, and then paste the contents into the new document

Note

If your document contains section breaks, copy only the text between the sections breaks. Do not copy the section breaks because this may bring the damage into your new document. Change the document view to draft view when you copy and paste between documents to avoid transferring section breaks. To change to draft view, on the View tab, select Draft in the Document Views group.

  1. In the damaged document, press CTRL+END, and then press CTRL+SHIFT+HOME.
  2. On the Home tab, select Copy in the Clipboard group.
  3. On the View tab, select Switch Windows in the Window group.
  4. Select the new document that you created in step 1.
  5. On the Home tab, select Paste in the Clipboard group.

If the strange behavior persists, go to method 8.

Method 2: Change the template that is used by the document

Step 1: Determine the template that is used by the document

  1. Open the damaged document in Word.
  2. Select File on the Ribbon, and then select Options.
  3. Select Add-Ins.
  4. In the Manage box, select Templates under View and manage Office add-ins.
  5. Select Go.

The Document template box will list the template that is used by the document. If the template that is listed is Normal, go to step 2. Otherwise, go to step 3.

Step 2: Rename the global template (Normal.dotm)

  1. Exit Word.
  2. Select the Start button.
  3. In your operating system, search for normal.dotm. It's typically found in this location: %userprofile%appdataroamingmicrosofttemplates
  4. Right-click Normal.dotm, and then select Rename.
  5. Type 'Oldword.old', and then press ENTER.
  6. Close File Explorer.
  7. Start Word, and then open the document.

Step 3: Change the document template

  1. Open the damaged document in Word.
  2. Select File on the Ribbon, and then select Options.
  3. Select Add-Ins.
  4. In the Manage box, select Templates, and then select Go.
  5. Select Attach.
  6. In the Templates folder, select Normal.dotm, and then select Open.
  7. Select OK to close the Templates and Add-ins dialog box.
  8. Exit Word.

Step 4: Verify that changing templates worked.

  1. Start Word.
  2. Select File on the Ribbon, and then select Options.
  3. Select the damaged document, and then select Open.

If the strange behavior persists, go to method 3.

Method 3: Start Word using default settings

You can use the /a switch to start Word by using only the default settings in Word. When you use the /a switch, Word does not load any add-ins. Additionally, Word does not use your existing Normal.dotm template. Restart Word by using the /a switch.

Step 1: Start Word by using the /a switch

  1. Exit Word.

  2. Select the Start button and search for Run. In the Run dialog box type the following:

    winword.exe /a

Step 2: Open the document

  1. In Word, select File on the Ribbon, and then select Open.
  2. Select the damaged document, and then select Open.

If the strange behavior persists, go to method 4.

Method 4: Change printer drivers

Step 1: Try a different printer driver

  1. In your operating system search for Devices and Printers.
  2. Select Add a printer.
  3. In the Add Printer dialog box, select Add a local printer.
  4. Select Use an existing port, and then select Next.
  5. In the Manufacturer list, select Microsoft.
  6. Select Microsoft XPS Document Writer, and then select Next.
  7. Select Use the driver that is currently installed (recommended), and then select Next.
  8. Select to select the Set as the default printer check box, and then select Next.
  9. Select Finish.

Step 2: Verify that changing printer drivers fixes the problem

  1. Start Word.
  2. Select File on the Ribbon, and then select Open.
  3. Select the damaged document, and then select Open.

If the strange behavior persists, go to step 3.

Step 3: Reinstall original printer driver.

Windows 10 and Windows 7

  1. In your operating system search for Printers.

  2. Select the original default printer, and then select Delete.

    If you are prompted for an administrator password or for a confirmation, type the password, or select Continue.

  3. If you are prompted to remove all the files that are associated with the printer, select Yes.

  4. Select Add a printer or scanner, and then follow the instructions in the Add Printer Wizard to reinstall the printer driver.

Step 4: Verify that changing printer drivers fixes the problem

  1. Start Word.
  2. Select File on the Ribbon, and then select Open.
  3. Select the damaged document, and then select Open.

If the strange behavior persists, go to method 5.

Method 5: Force Word to try to repair a file

Step 1: Repair document

In Word, select File on the Ribbon, and then select Open.

  1. In the Open dialog box, click once to highlight your Word document.
  2. Select the arrow on the Open button, and then select Open and Repair.

Step 2: Verify that repairing the document fixes the problem

Microsoft Crashing Windows 10

Verify that the strange behavior no longer occurs. If the strange behavior persists, restart Windows, and then go to method 6.

Method 6: Change the document format, and then convert the document back to the Word format

Step 1: Open the document

  1. Start Word.
  2. Select File on the Ribbon, and then select Open.
  3. Select the damaged document, and then select Open.

Step 2: Save the document in a different file format

  1. Select File on the Ribbon, and then select Save as.
  2. Select Other Formats.
  3. In the Save as file type list, select Rich Text Format (*.rtf).
  4. Select Save.
  5. Select File on the Ribbon, and then select Close.

Step 3: Open the document, and then convert document back to Word file format

  1. In Word, select File, and then select Open.
  2. Select the converted document, and then select Open.
  3. Select File, and then select Save as.
  4. Choose Word Document for the Save As type.
  5. Rename the document's file name, and then select Save.

Step 4: Verify that converting the document file format fixes the problem

Verify that the strange behavior no longer occurs. If the behavior persists, try to save the file in another file format. Repeat step 1 to step 4, and then try to save the file in the following file formats, in the following order:

  • Webpage (.htm; .html)
  • Any other word processing format
  • Plain Text (.txt)

Note

When you save files in the Plain Text (.txt) format, you might resolve the damage to the document. However, all document formatting, macro codes, and graphics are lost. When you save files in the Plain Text (.txt) format, you must reformat the document. Therefore, use the Plain Text (.txt) format only if the other file formats do not resolve the problem.

If the strange behavior persists, go to method 7.

Method 7: Copy the undamaged parts of the damaged document to a new document

2018

Step 1: Create a new document

  1. In Word, select File, and then select New.
  2. Select Blank document, and then select Create.

Step 2: Open the damaged document

  1. Select File, and then select Open.
  2. Select the damaged document, and then select Open.

Step 3: Copy the undamaged parts of document, and then paste the undamaged parts to the new document

Note

If your document contains section breaks, copy only the text between the sections breaks. Do not copy the section breaks because this might bring the damage into your new document. Change the document view to draft view when you copy and paste between documents to avoid transferring section breaks. To change to draft view, on the View tab, select Draft in the Document Views group.

  1. In the damaged document, locate and then select an undamaged part of the document's contents.
  2. On the Home tab, select Copy in the Clipboard group.
  3. On the View tab, select Switch Windows in the Window group.
  4. Select the new document that you created in step 1.
  5. On the Home tab, select Paste in the Clipboard group.
  6. Repeat steps 3a to 3e for each undamaged part of the document. You must reconstruct the damaged sections of your document.

Method 8: Switch the document view to remove the damaged content

If the document appears to be truncated (not all pages in the document are displayed), it might be possible to switch the document view and remove the damaged content from the document.

  1. Determine the page number on which the damaged content is causing the document to appear to be truncated.

    1. In Word, select File, and then select Open.
    2. Select the damaged document, and then select Open.
    3. Scroll to view the last page that is displayed before the document appears to be truncated. Make a note of the content which appears on that page.

  2. Switch views, and then remove the damaged content.

    1. On the View tab in the Document Views group, select Web Layout or Draft view.
    2. Scroll to view the content that was displayed before the document appeared to be truncated.
    3. Select and delete the next paragraph, table, or object in the file.
    4. On the View tab in the Document Views group, select Print Layout. If the document continues to appear to be truncated, continue to switch views and delete content until the document no longer appears truncated in Print Layout view.
    5. Save the document.

Microsoft Word Crashing Mac 2018 Free

Method 9: Open the document with Notepad

Microsoft Word Crashing Mac 2018 Review

If the document is corrupted and none of the previous methods work, try to recover its content by opening the document with Notepad.

Note

By using this method, you will lose all formatting. The intention is to recover the content.

  1. Locate the damaged document using Windows File Explorer.
  2. Right click the document and select Open with.
  3. Select Notepad:

Ms Word Keeps Crashing Mac

  1. The document will open in Notepad with extra code and text around the content.

    Note

    You may have to change the file type from 'Text Documents (.txt)' to 'All Files (.*)'.

  2. Clean the text by deleting all or most of the extra characters.
  3. Select File, and then select Save As… Rename the document to make sure that you don't overwrite the damaged one.

Go back to Word and open the new document. Once in Word, you can clean it up and try to reapply the lost format.